Payment

All orders are due in full prior to shipping unless terms have been established. No order is final until payment is received. A $45.00 service charge will be charged for any checks returned due to insufficient funds. Wire transfer fees are the responsibility of the payee. In conditions where terms are given, all outstanding invoices 30 days past due incur a 2% penalty charge. All invoices must be paid in full. If product is damaged or doesn’t meet OPRA’s inspection criteria, product will be replaced.

Minimum Order

OPRA requires a minimum order equivalent to $100. Cartridges must be sold in full box quantities. To obtain a list of product available and box quantities, please call (800) 683-7975.

Shipping Guidelines

  • Cost of shipping, unless other arrangements have been made at time of sale, are the responsibility of the purchaser including additional fees such as reweighs, lift gate charge, residential fees, customes fees and taxes.
  • If customer is arranging their own shipping, a bill of lading must be completed by the customer and faxed to the distribution center at (816) 505-7126. OPRA is not responsible for any problems or charges incurred due to incorrect bill of ladings.
  • OPRA is not responsible for product lost, damaged or shorted in shipping.

Returns and Credits

  • Any returns or claims must be made within 15 working days. All claims made after 15 working days will be denied.
  • To receive credit or replacement product for damaged/insufficient cartridges you must contact OPRA for a Return Authorization code and form. All defective product must be returned clearly labeled with your RMA code and a copy of your original packing slip.
  • Cartridges will be credited or replaced if they are labeled with the OPRA ultraviolet mark and do not meet the OPRA inspection criteria. Any cartridge returned that meets our inspection requirements will be charged a restocking fee of .50 per inkjet and 2.50 per toner.  Cartridges being returned for credit MUST NOT be tampered with in any way.
  • All damaged cartridges will be replaced. If no replacement cartridges are available, credit will be returned to credit card, be paid by check or placed on account per request of the customer.

Questions or Comments

For any further questions or comments, please contact our Sales Manager, Jeff Lamb, at BuyingFrom@oprausa.com or call us toll free at (800) 683-7975. Our international clients can reach us at (816) 584-1000.

Buying from OPRA • Selling to OPRA • Schools and Nonprofits • Contact Us
Toll Free (800) 683-7975 • Phone (816) 584-1000 • Fax (816) 584-1001
OPRA, 1244 Saline, North Kansas City, MO 64116